Privacy Policy

Sun-Aura operates this store and website, including all related information, content, features, tools, products, and services to provide you, as a customer, with a personalized shopping experience (hereinafter the "Services").

Sun-Aura is a store powered by Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, make a purchase or any other transaction, or communicate with us.

Definition of Personal Information

Personal information refers to any information that can directly or indirectly identify you. It does not include anonymized or non-identifiable data.

Data We Collect

We may collect several categories of personal information about you:

• Contact Information: Name, billing address, shipping address, phone number, and email address.
• Financial Information: Payment data, credit card information, or transaction confirmations.
• Account Information: Username, password, and display or purchase preferences.
• Order Information: Products viewed, added to cart, purchased, returned, or exchanged.
• Interactions and Support: History of your communications with our customer service.
• Technical and Usage Data: IP address, device type, browser, connection information, and browsing data on our store.

How We Collect Your Data

We collect this information directly from you when you use our services, place an order, or contact us. We also automatically collect certain data via cookies and similar technologies when you browse, as well as through Shopify, our service providers, and our commercial partners.

Use of Your Information

We use your personal information to fulfill the following purposes:

• Service Management: Process your orders, arrange deliveries, manage payments, process returns, and provide customer service.
• Personalization: Enhance your shopping experience by providing tailored recommendations.
• Marketing: Send you promotional communications by email or offer targeted advertisements.
• Security: Ensure the security of our store, prevent fraud, and comply with our legal obligations.

Data Sharing and Disclosure

We may share your personal information with Shopify, our payment, logistics, storage, and customer service providers, as well as our marketing partners. These third parties may process your data according to their own privacy policies.

We may also disclose your information if required by law or in the context of a business operation such as a merger or acquisition of our store.

Shopify Hosting and International Transfers

Sun-Aura's Services are hosted by the Shopify platform, which processes some of your data to enable the proper technical functioning of the store and improve its services. The collected information may be transferred, stored, and processed in countries other than where you reside, particularly to Shopify servers, in strict compliance with the protection mechanisms provided by applicable regulations.

Third-Party Sites and Protection of Minors

Our site may contain links to third-party websites. We are not responsible for their privacy practices and recommend that you consult their respective policies before providing them with data.

Furthermore, our services are not intended for children, and we do not knowingly collect personal data from minors.

Data Security and Retention

We implement reasonable and appropriate security measures to protect your data. However, please note that no method of transmission over the Internet or electronic storage is entirely secure.

We retain your data only for as long as necessary to manage orders, comply with our legal obligations, and resolve any disputes.

Your Rights Regarding Your Data

Depending on your location, you have specific rights regarding your personal information, including:

• The right to access the data we hold about you.
• The right to correct, update, or delete your data.
• The right to request its portability to another service.
• The right to object to or restrict certain uses, particularly for marketing purposes.

You can exercise your rights at any time by contacting us. Please note that we may need to verify your identity before processing and validating your request.

Contact and Modifications

We may update this Privacy Policy at any time to reflect changes in our practices or for legal and regulatory reasons. Any modifications will be published directly on this page.

For any questions regarding this Privacy Policy or to exercise your rights, contact our support at the dedicated address: Contact@sun-aura.fr