Return Policy
You have a right of withdrawal. Find out below the conditions and procedures for returning your items.
Return period (14 days)
We offer a 14-day return period after receiving your order. To be eligible for a return, your item must meet the following conditions:
- Be unused and unworn
- Be in its original packaging
- Have its labels intact
- Be accompanied by proof of purchase
For any return request, please contact us beforehand at the following address: Contact@sun-aura.fr
Warning: Items returned without prior email request will not be accepted.
Return shipping costs
At Sun Aura, return shipping costs are the sole responsibility of the customer. This implies that:
- You must organize and pay for the return shipment yourself.
- No prepaid return label will be provided by our services.
- The initial shipping costs paid when placing the order are non-refundable.
Defective items or order error
We invite you to check your order upon receipt. If you find a defective, damaged item or an error in preparation, contact us immediately at Contact@sun-aura.fr.
We will handle the situation as quickly as possible and offer a product replacement or a full refund.
Non-returnable items
Certain types of items cannot be returned in accordance with current regulations:
- Personalized or custom-made products.
- Hygiene or personal care products.
- Perishable products or hazardous materials.
Promotional items and gift cards are non-refundable under any circumstances.
Exchanges
The quickest and most efficient way to get a new item is to return the original item (if eligible), then place a new separate order directly on our store.
Right of withdrawal (European Union)
In accordance with current European legislation, you have a legal right of withdrawal of 14 days from the date of receipt of your order. This right allows you to return the product to us without specific justification, subject to strict adherence to the eligibility conditions mentioned in Article 01.
In all cases, return shipping costs remain the responsibility of the customer, except in the event of a proven error on our part or a defective product.
Refunds
Once your return is received and inspected by our logistics team, we will send you an email notification to inform you of the approval or rejection of your request.
If the refund is approved, it will be automatically applied to your original payment method within 10 business days.
The time it takes for the refund to appear in your account may vary depending on your banking institution. If after 15 business days you have not yet received your refund, please contact us at Contact@sun-aura.fr.